SHIPPING POLICY

Benett London by Obra & Co.
contact@benett-london.com

1. ORDER PROCESSING

Orders are processed within [1-2] business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched, including a tracking number.

2. DELIVERY — UNITED KINGDOM

Shipping method: Standard Tracked
Estimated delivery time: 4 to 8 business days
Shipping cost: Free on orders over £70 | £3,80 on orders under £70
Carrier: [Royal Mail / DPD / Evri]

We currently ship to all addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

3. INTERNATIONAL DELIVERY

We currently ship to the United Kingdom. International shipping will be available soon — sign up to our newsletter to be notified.

4. TRACKING

Once your order has been dispatched, you will receive an email with a tracking link. Tracking information may take up to 24 hours to update after dispatch.

5. DELIVERY DELAYS

Estimated delivery times are indicative and not guaranteed. Benett London is not responsible for delays caused by:

- Customs clearance
- Postal or carrier disruptions
- Incorrect delivery address provided by the customer
- Events beyond our control (force majeure)

If your order has not arrived within [10] business days of dispatch, please contact us at contact@benett-london.com.

6. FAILED DELIVERY & RETURNED PARCELS

If a parcel is returned to us due to an incorrect address or a failed delivery (uncollected parcel), we will contact you to arrange redelivery. Additional shipping charges may apply.

7. LOST OR DAMAGED PARCELS

If your parcel arrives damaged or is confirmed lost by the carrier, contact us at contact@benett-london.com with your order number. We will investigate and arrange a replacement or full refund.

8. RETURNS & EXCHANGES

Please refer to our Returns Policy for full details.
Free exchanges within 30 days of receipt.

9. CONTACT

For any shipping-related enquiry:

contact@benett-london.com
Obra & Co. — 47 Rue Vivienne, 75002 Paris, France